Returns & Refund Policy


    Returns & Refund Policy – Crescent Glitz

    At Crescent Glitz, we take great care in selecting and quality-checking every piece of jewellery before shipping. Since we deal in imitation jewellery, we follow a simple and transparent return policy to ensure fairness for both our customers and our small business.

    We accept returns only in the following cases:

    • You received a damaged product
    • You received the wrong product
    • The product is defective on arrival

    To request a return, please contact us within 24 hours of delivery.

    How to Request a Return:

    To make the process quick and smooth, please send us:

    1. A clear unboxing video (from the moment you open the package)
    2. A clear photo of the product issue
    3. Your name and order details

    You can send this to us on:

    • WhatsApp: +91 8265832185
    • Email: crescentglitz@gmail.com

    Replacement Policy:

    If the product is damaged or incorrect, we will:

    • Send a replacement of the same product, or
    • Offer a refund if the item is out of stock

    We always try to resolve issues in a fair and quick manner because customer trust is very important to us.

    ❌ Non-Returnable Items:

    Returns will not be accepted in the following cases:

    • If the product is used or worn
    • If the request is made after 24 hours of delivery
    • If there is no unboxing video
    • If the product was purchased during clearance / sale (unless damaged)

    Refund Process:

    If a refund is approved:

    • The refund will be processed within 3–7 working days
    • The amount will be refunded through the same payment method used while ordering (UPI / bank transfer / original payment mode)

    Our Promise to You:

    We are a growing small business and every customer matters to us. If you ever face any issue, we promise to handle it respectfully and quickly.

    Your trust means everything to Crescent Glitz.