Shipping and Delivery Policy

Shipping & Delivery Policy – Crescent Glitz

Thank you for choosing Crescent Glitz.

We at Crescent Glitz strive to deliver products purchased from us in excellent condition and in the fastest time possible. All orders are processed and dispatched within 1–3 business days.The estimated delivery time is 5-6 days from the date of purchase depending upon the location of the delivery.

Please note that delivery time may vary slightly during festivals, high-demand periods, bad weather, strikes, or unforeseen events.

We strive to deliver your favourite jewellery pieces in the safest and fastest way possible.

To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:

Address Accuracy:

Please ensure the shipping address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect addresses.

  1. Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
  2. Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
  3. Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.

    In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change. If you receive a damaged parcel, please DO NOT accept it and inform us at 91-8265832185 (within 24 hours) or email us at crescentglitz@gmail.com

Note: If a customer rejects three COD/POD orders, the account will be restricted to prepaid orders only.

Failed Delivery: 

Our courier partners usually make 3 attempts to deliver. If unsuccessful, the package will be returned to us, and re-shipping charges may apply.

Cancellation: 

If your order is cancelled after your credit/debit card has been charged, the said amount will be reversed back in your Card Account on your request. You can also cancel an order until it has not been packed in our Warehouse. Any amount paid will be credited into the same payment mode using which the payment was made in the given time for each mode within 7-10 days from the time of order cancellation.

Can I modify the shipping address of my order after it has been placed?

Yes, you can modify the shipping address of your order before we have processed (packed) it, by calling or writing to us at               91-8265832185  or crescentglitz@gmail.com.

Shipping within India: CrescentGlitz offers free shipping for all prepaid orders. Shipping charges/Cash-handling charge of ₹99 is applicable for all COD orders within India. 

Order Tracking
Log into your account → My account → My orders → Track order

 

Note: We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. We urge you to not accept any damaged shipments, in which case it will be your responsibility if a product is missing. 

Need Help?
If you have any questions regarding your shipment, feel free to reach out:
  • Email: [crescentglitz@gmail.com]
  • WhatsApp/Call: [91-8265832185] [10am – 8pm ; Mon-Sat]